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Common Things People Ask
My recharge went through but the TV is still off.
Give it a minute or two. Most recharges activate within seconds, but sometimes the operator's server takes up to 10–15 minutes to push the update to everyone. If it's been over an hour, switch your set-top box off and back on. Still nothing? Write to us with your VC number and payment reference and we'll chase it for you.
I entered the wrong VC number. Can you shift the recharge?
If the recharge hasn't been applied yet, we can usually cancel it and you can redo it with the correct number. If it's already credited to the wrong box, the amount is not something we can pull back on our own — but write to us right away with the details and we'll see what the operator can do.
How do I check the status of my refund?
Open your account, go to the transaction history and look for the payment. If it shows as failed, the refund goes back to the same account you paid from — usually within 3–5 working days. If it's been longer, email the payment reference and we'll track it.
Still stuck? Don't wait around.
Send us a mail with your recharge amount, date and the VC or mobile number you used. We normally reply the same day, almost always within 24 hours.
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