Refund Policy
Failed recharges are refunded quickly and transparently.
1 Refund Eligibility
You are eligible for a full refund if your recharge transaction fails, is debited from your account, but the recharge is not credited to your DishTV account within 24 hours of the transaction.
2 Cases Not Eligible
Refunds are NOT provided in the following cases: recharge credited to a wrong number due to incorrect details entered by you, successful recharges, duplicate recharges that both credited successfully, and partial service dissatisfaction.
3 Refund Process
Once a failed transaction is confirmed by the operator, we initiate the refund automatically. The refund is processed to the original payment method used during the transaction.
4 Refund Timeline
Refunds are usually processed within 5-7 business days of transaction failure confirmation. UPI refunds may reflect within 24-48 hours, while card and net banking refunds may take up to 7 business days depending on your bank.
5 Refund Methods
All refunds are processed to the original payment method: UPI, debit card, credit card, or net banking. We do not provide refunds via cash, cheque, or alternative payment methods.
6 How to Request Refund
If your recharge has failed and not been refunded automatically within 24 hours, contact us at [email protected] or call +91-XXX-XXX-XXXX with your transaction ID, registered mobile number, and recharge amount.
7 Disputes
In case of any dispute regarding a refund, our decision will be based on the transaction records from the payment gateway and the operator. You may escalate unresolved disputes to the relevant consumer forum.
8 Contact for Refund Queries
For any refund-related queries, please contact us at [email protected] or call +91-XXX-XXX-XXXX. We are available 24/7 to assist you.